Executive Education

Research keeps Dr. Hart at the cutting edge of thought leadership. His teaching ignites a creative spark that encourages a combination of BIG thinking, hard-nosed application, and urgency.

Client-specific programs
Content and approach are customized based on research to understand customer needs. Clients include:

• Dun & Bradstreet (The Service Leadership Challenge)
• Cisco (Superior Services Marketing)
• Harley-Davidson (Achieving Service Breakthroughs)
• SoCalGas (now Sempra)(Winning in a New Service Environment)

Your efforts over the past six months to help us make the difficult transition to an unregulated market have had an enormous impact on our organization, from senior managers and headquarters staff to field technicians. A month after the program's end, people continue to buzz about it. Specifically, the program you created and taught has unified our people. They no longer believe we are a dinosaur on the way to extinction. Rather, we can take on new competitors in a straight-up, head-to-head contest with confidence if we leverage our strengths and do not allow deregulation to tempt us to take actions that might make sense in the short term, but would damage our trusted image. I agree with you that it is our company's most valuable asset. The exercise that put a dollar value on this asset opened our people's eyes. Clearly, we have turbulent times ahead, but the your work has created a groundswell of optimism. I could not have asked for a better outcome. My sincerest thanks
	Debby Reed Executive Vice President of Operations SoCalGas (now Enova)
Hey Chris! The program you taught at this year's Harley Davidson University, “Achieving Breakthrough Service,” was the most informative course I have taken in my years of going to numerous seminars and business courses. All my managers who attended agree that we have to translate the ideas you made so clear into action. When we do, we are going to have a much stronger business, a better place for our customers and employees - and a lot more profit! Enclosed is a jacket with our logo, which I hope you will wear proudly. When are you going to get on that Springer and ride down to San Antonio to visit? Boston is pretty close. Keep the rubber side down.
	Hal Gottsacker, Owner Alamo City Harley-Davidson San Antonio, TX

Ongoing executive education programs in which Dr. Hart teaches

• Babson College Executive Education
• Information Technology Services Marketing Association (ITSMA)