Biographical Information

Christopher Hart, Ph.D., is president of Spire Group, located in Brookline, Massachusetts. He is dedicated to helping clients create new sources of customer value that competitors must attempt to copy. He has served three times as a Baldridge National Award examiner.

Dr. Hart received his bachelor's degree from Cornell University, his MBA from the Harvard Business School, and his Doctorate from Cornell. He has been a faculty member at Harvard, Cornell and Michigan, where he consistently received outstanding teaching evaluations.

"It would be impossible to overstate the positive impact Chris Hart's ideas have had on various Dun & Bradstreet divisions... (his books) show why, explaining how guarantees can help energize an organization and rally employees around a common goal of customer satisfaction."
Charles W. Moritz
Former Chairman and CEO
Dun & Bradstreet Corporation

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